From industry stalwarts like Elon Musk and Bill Gates to pioneers like Stephen Hawking, everyone has been fascinated by the subject of intelligent robots taking over. A favourite topic of science fiction enthusiasts for decades, from “Terminator” and “Matrix” to more recent- “Ex Machina” and “Blade Runner 2049”, machines are being designed to think, feel, and reason the way humans do.
Is it the beginning of the end of PR as we see it? We explored how AI can help critical PR functions by removing the monotonous and routine and freeing up more time for strategising and creativity. The next stage is to understand how to implement AI in PR spectrum so it can be a beneficial tool rather than the proverbial elephant in the room.
One day, the PR industry may rely on AI more than it is apprehensive about it.
Consider this example- You want to take headlines and rewrite them for social media so that you could highlight your client’s or their brand’s role in the story. You may assign a person to copy and paste URLs, cross-referencing the right hashtags, and then you post. Now imagine having algorithms that are able to manage the same social media promotion and your social media engagement.
Something similar happened at Associated Press: You see, Associated Press was able to post no more than 300 quarterly earning stories, and despite every business, reporting journalist had to face this nightmarish moment of compiling and presenting quarterly earnings, many potential companies remained unreported.
With AI technique called natural language generation, NLG, AP is not able to post more than 4400 quarterly earning stories- a 15 fold rise from their manual effort, and of course, freeing up the business journalists for more creative pursuits.(Read the case study here)
Think of Apple and Google, who have kept user experience (UX) of their products at the forefront by smart use of data and informatics. AI is here to stay, and here are some strategies to implement it successfully in a PR agency’s operations
AI is already making a massive impact on our lives. The tasks and skills can be automated or can be hugely benefitted from AI, but there will still be a need for human intervention in editing, applying good judgement and ethics. Experiential learning combined with continuous development and upskilling will be extremely helpful for PR professionals. Talking about AI and facing resistance is something similar to the slow-to-modernize copywriter who resisted computers in favour of his trusted typewriter.
Unless we up-skill and learn about AI and how it works WITH PR, PR companies can’t really make the transition. With machine doing the heavy lifting – the categorizing, detecting and reporting, PR professionals can do a lot of strategic and creative work. The future is all about embracing AI and the amazing developments that come along with it.
About the author:
Shiv Shankar – He is the Executive Director & Founder of K2 Communications. Under his astute leadership, K2 Communications has developed into a frontrunner among PR agencies that incessantly delivers excellent regional and national PR support to clients belonging to various sectors including government, IT, education, consumer, and healthcare.